Effective Date: June 20, 2026
1. Introduction
These User Terms and Conditions govern the use of WA Connect IQ ("Platform", "Service", "Company", "we", "our", or "us").
By creating an account or using the platform, you agree to these Terms.
2. Services
WA Connect IQ provides WhatsApp communication, customer engagement, automation, lead management, and messaging services for businesses.
3. User Responsibilities
Users agree to:
* Provide accurate account information.
* Maintain the security of login credentials.
* Use the platform in compliance with applicable laws.
* Obtain necessary customer consent before sending communications.
* Comply with WhatsApp and Meta policies.
4. Prohibited Activities
Users may not:
* Send spam or unsolicited messages.
* Use purchased or scraped contact lists.
* Engage in fraud, phishing, or deceptive practices.
* Upload harmful software or malicious content.
* Violate intellectual property rights.
5. Subscription and Billing
* Services are provided under selected subscription plans.
* Fees must be paid on time.
* Failure to pay may result in suspension or termination.
* Refunds are governed by the Refund Policy.
6. Customer Data
Users retain ownership of their customer data.
WA Connect IQ processes data solely to provide services and support platform functionality.
7. Service Availability
We strive to maintain uninterrupted service but do not guarantee continuous availability.
Maintenance, technical issues, or third-party service interruptions may affect service performance.
8. Suspension and Termination
We may suspend or terminate accounts for:
* Non-payment
* Violation of these Terms
* Violation of WhatsApp or Meta policies
* Illegal or harmful activities
9. Limitation of Liability
WA Connect IQ shall not be liable for indirect, incidental, or consequential damages arising from platform use.
10. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the courts of Delhi, India.
11. Contact
Email: support@waconnectiq.com